Selecting the *set a custom scaling level* link enables changes to the DPI for each display. That should fix citrix receiver detecting dual monitor as one issue. Save the preference and restart your remote session. Now select No, use the native resolution. Right-click on Ctrix icon You will see Advance preference window: citrix workspace options Now click on High DPI. To change the size of text, apps and other items, you can *set a custom scaling level*. Then click citrix receiver advance preference. However, the user finds that they cannot click on any of the buttons (menu items) therefore they get 'stuck'.Problem only affects some users. Set a custom scaling level and then set DPI for each display to same value. User authenticates to the Citrix website, and clicks on the Citrix icon to launch the Controller published application.The Controller client appears, and starts its initial launch sequence. When selectingĬhange size of items and the review the information in the text description are links- select Where selecting *set a custom scaling level* will enable changing DPI. Windows 10 Settings In Windows Control Panel Display settings you are able to change the setting from the *Change size of items* text. If you use the Let me choose one scaling level for all my displays option in the Windows Control Panel > Display options, this will configure the monitors appropriately. If using a Windows 8.1 or Windows 10 end-point with automatic scaling configured, you will see this issue. You can now use multiple monitors with different DPI setting.įor Receiver versions older than 4.10, there is no restriction on matching monitor resolutions but the monitors must have the same DPI settings. Versions of Citrix Receiver for Windows 4.10 and higher are now "DPI scaling aware", and provide improved support for handling higher DPI resolution in a session.
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